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COMCAST SUBSCRIBERS LOSE INTERNET SERVICE

November 29, 2010 by · Leave a Comment 

Comcast, which is both the nation’s largest cable-TV and Internet service provider, was unable to provide Internet service to customers all along the East Coast, from New England to Washington DC, Sunday night. The company blamed “a server issue” but provided no further explanation. Although a statement by Comcast said that the disruption was limited to the “Greater Boston and DC/Beltway areas,” customers in Maine, Vermont, New Hampshire, Connecticut, Virginia, and Maryland also said that they were affected. Robert Charette, who operates the technical blog IEEE Spectrum, said that Comcast has experienced frequent technical difficulties in his area (near Washington D.C.), particularly since it began the expensive effort to acquire NBC. “I can’t see Comcast putting any money — or maybe better said — having any money left to upgrade its Internet service reliability or its customer service, both of which are needed,” he wrote.