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January 1, 2013 by · Leave a Comment 

One week after Netflix’s streaming service suffered a lengthy outage on Christmas Eve, the company’s DVD-by-mail service was hit with its own technical issues. But while last week’s difficulty was blamed on Amazon’s cloud-based storage and computing system, Netflix left unexplained what had caused its DVD site to malfunction on Monday. (The streaming service was not affected.) “We are experiencing some technical difficulty with the Netflix DVD Web site [sic], which as a result may not be available for all members. Our engineers are working to address this issue,” the company said in a statement. Neither outage appeared to faze investors, as the company’s stock rose $3.26 to $92.59 on Monday. Meanwhile, without mentioning Netflix, Amazon apologized for last week’s “disruption” and promised to “do everything we can to learn from this event and use it to drive further improvement.” Likewise, Netflix, noting that “it is still early days for cloud innovation and there is certainly more to do in terms of building resiliency in the cloud,” nevertheless advised customers that it is “hiring the best engineers we can find to work on these problems.”