Friday, September 17, 2021

SCREENS GO DARK DURING SUPER BOWL FOR TWC SUBSCRIBERS IN L.A.

February 4, 2014 by · Leave a Comment 

Many — the exact number was not disclosed — viewers in the Los Angeles area watching the Super Bowl in standard definition were unable to see more than one hour of Sunday’s Super Bowl game, including the halftime show, because of an unspecified technical glitch. The blackout affected only those customers who receive their TV programs in standard definition. Those who receive theirs in high definition through digital conversion boxes, as most Americans do these days, were not affected by the blackout. The cable company later apologized and offered a free video on demand to the affected subscribers. “We didn’t live up to our standards for a quality customer experience. We know there’s no way to undo the inconvenience of last night’s outage, and we want them to know how truly sorry we are for this issue, Time Warmer exec Deborah Picciolo said in a statement. The blackout occurred just days after Charter Communications began an effort to woo Time Warner shareholders in its takeover effort, promising to upgrade the quality of its service and customer-relations performance if successful.